Customer Service Supervisor-Export (872422)
职位信息 |
职位名称: |
Customer Service Supervisor-Export |
职位类别: |
客服类 |
工作性质: |
全职 |
应聘/招聘人数: |
9/1 |
工作地区: |
太仓新区 |
作息制度: |
双休 |
住房食宿: |
有工作餐 |
月薪水平: |
10000-12000 |
工作描述: |
Job Objectives
Support the new roll out of servicing SEA & SA from Taicang. Respond to stock and lead enquiry from Sales & Dealers, process customer POs and follow up with shipping. Supervise daily operations of C/S Export team.
Key Responsibilities
1. Establish an efficient and smooth service model to SEA & SA(India) from Taicang.
2. Timely process customer POs in JDE system and follow up with shipping arrangements.
3. Book sample orders per request within budget and follow up with shipping.
4. Ensure the availability & compliance of all transport, billing & Customs documents.
5. Follow up payment status and customer credit.
6. Communicate with both internal departments and dealers to ensure all related issues, customer orders, forecast, RMA, complaint, and other requirements can be taken care of and resolved in timely and efficient manner.
7. Evaluate the justification of specific /extra requests related to sales and commercial activities, including but not limited to RMA, order expediting, exemption of small order upcharge /other charges and non-regular shipment requests. Escalate the justified ones and get a proper solution, with both customer experience and factory interests taken into consideration.
8. Set up monthly calls with commercial team to address complaints, issues, and other topics. Build and track relevant action plans to address improvement areas.
9. Implement the best practice of OTC process of export and continually improve the process.
10. Oversees, leads and develops Customer Service employees in the team. Providing regular performance related feedback.
11. Act as an escalation point for the Customer Service Coordinator to provide support for any issues resolution
|
应聘要求 |
学历要求: |
本科 |
专业类别: |
不限 |
专业名称: |
不限 |
户籍要求: |
不限 |
适宜性别: |
不限 |
|
|
年龄要求: |
30 - 38 |
工作经验: |
8 年 |
外语能力: |
英语 六级 |
计算机能力: |
精通 |
技能资质: |
不限 |
其它要求: |
Job Qualifications:
1. Patient and thoughtful.
2. Self-motivation under stressful circumstances.
3. Willingness to learn new things and supportive attitude
4. Capable of handling multiple, complex tasks simultaneously.
5. Good communication skill.
6. Bachelor’s degree of International Trading or English.
7. Good English writing and speaking are must
8. Basic SCM & customer service knowledge, proficient in Office software operation, JDE usage is an advantage.
9. Familiar with export business and all the relevant docs.
10. Customer Service background, 5 ~8 years working experience in multi-national companies, team leading experience is a plus.
|
职位首次录入: |
2021-10-14 10:01:32 |
职位二维码: |
手机扫一扫,马上应聘!
太仓人才网阳光版专用应聘二维码,求职者手机随时扫描即可应聘(第一次需要输入用户名密码,以后随扫随应聘)。建议发布企业分发该二维码图片让更多求职者关注并应聘!
|
|
始于1998年,太仓知名本地求职招聘平台,企业多,职位多,每周推送高端职位和加急招聘!扫一扫,太仓职位任你挑!
|