太仓人才网 [登录] 2024年03月28日 星期四 您是第 1855953710 位访者(今天第 802359 位访问者)  目前在线 335版本更新 设为首页 | 加入收藏
太仓人才网
在太仓找工作就上阳光太仓人才网
职位关键词(点击搜索): Customer Service Supervisor-Export; Supervisor-Export; Customer; Service; 

Customer Service Supervisor-Export (872422)

招聘单位:英特飞模块地毯(中国)有限公司 [2022-01-30]  阅读:

职位信息
职位名称: Customer Service Supervisor-Export 职位类别: 客服类
工作性质: 全职 应聘/招聘人数: 9/1
工作地区: 太仓新区 作息制度: 双休
住房食宿: 有工作餐 月薪水平: 10000-12000
工作描述: Job Objectives
Support the new roll out of servicing SEA & SA from Taicang. Respond to stock and lead enquiry from Sales & Dealers, process customer POs and follow up with shipping. Supervise daily operations of C/S Export team.

Key Responsibilities

1. Establish an efficient and smooth service model to SEA & SA(India) from Taicang.
2. Timely process customer POs in JDE system and follow up with shipping arrangements.
3. Book sample orders per request within budget and follow up with shipping.
4. Ensure the availability & compliance of all transport, billing & Customs documents.
5. Follow up payment status and customer credit.
6. Communicate with both internal departments and dealers to ensure all related issues, customer orders, forecast, RMA, complaint, and other requirements can be taken care of and resolved in timely and efficient manner.
7. Evaluate the justification of specific /extra requests related to sales and commercial activities, including but not limited to RMA, order expediting, exemption of small order upcharge /other charges and non-regular shipment requests. Escalate the justified ones and get a proper solution, with both customer experience and factory interests taken into consideration.
8. Set up monthly calls with commercial team to address complaints, issues, and other topics. Build and track relevant action plans to address improvement areas.
9. Implement the best practice of OTC process of export and continually improve the process.
10. Oversees, leads and develops Customer Service employees in the team. Providing regular performance related feedback.
11. Act as an escalation point for the Customer Service Coordinator to provide support for any issues resolution


应聘要求
学历要求: 本科 专业类别: 不限
专业名称: 不限 户籍要求: 不限
适宜性别: 不限
年龄要求: 30 - 38 工作经验: 8 年
外语能力: 英语 六级 计算机能力: 精通
技能资质: 不限
其它要求: Job Qualifications:
1. Patient and thoughtful.
2. Self-motivation under stressful circumstances.
3. Willingness to learn new things and supportive attitude
4. Capable of handling multiple, complex tasks simultaneously.
5. Good communication skill.
6. Bachelor’s degree of International Trading or English.
7. Good English writing and speaking are must
8. Basic SCM & customer service knowledge, proficient in Office software operation, JDE usage is an advantage.
9. Familiar with export business and all the relevant docs.
10. Customer Service background, 5 ~8 years working experience in multi-national companies, team leading experience is a plus.

职位首次录入: 2021-10-14 10:01:32
职位二维码:
Customer Service Supervisor-Export-英特飞模块地毯(中国)有限公司
手机扫一扫,马上应聘!

太仓人才网阳光版专用应聘二维码,求职者手机随时扫描即可应聘(第一次需要输入用户名密码,以后随扫随应聘)。建议发布企业分发该二维码图片让更多求职者关注并应聘!

该公司其它职位

更多
始于1998年,太仓知名本地求职招聘平台,企业多,职位多,每周推送高端职位和加急招聘!扫一扫,太仓职位任你挑!

太仓人才网公众号

太仓人才网客服MM

太仓人才网 太仓人才网WAP 苏州市人力资源服务业知名品牌 关于我们 网页制作/数据库:阳光技术小组 QQ阳光客服 版权所有:太仓市瑞福尔人力资源服务有限公司
ICP许可证:苏B2-20190061;苏ICP备10224897号-1;软著登字第0395877号; 营业执照;人力资源

本页更新时间:2024-03-28 17:49:51 []