Senior Technical Customer Service Engineer （782973）
| 职位信息 |
| 职位名称： |
Senior Technical Customer Service Engineer |
职位类别： |
电子/机械/工程类 |
| 工作性质： |
全职 |
应聘/招聘人数： |
5/1 |
| 工作地区： |
太仓新区 |
作息制度： |
双休 |
| 住房食宿： |
有工作餐 |
月薪水平： |
10000-15000 |
| 工作描述： |
Tasks:
• Support Corporate QM Supply Chain Customer department to follow customer complaint case in Asia Pacific region.
• Be responsible and contact window of electronic/trading parts complaints in APAC, technical support on customer’s complaint or request regarding of quality topic.
• Organize related resource locally by cooperate with related departments to solve customer complaint issues.
• Technical analysis of customer returned parts (Electronic and trading parts), identification of root cause and definition of corrective actions by close cooperation with Production, R&D, sales and Logistics etc.
• Documentation of the complaint in the system and initiation of the commercial settlement.
• Active customer support including visiting customer site if necessary.
• Providing management information as well as relevant key figures. • Other tasks assigned by manager.
Requirements:
• Minimum Bachelor`s degree in electronics engineering.
• Minimum 5 years of experience in a similar position in electronics industry (preferably home appliances or automotive).
• Experience in working for an international manufacturing company.
• Deep technical knowledge of PCBA as well as a basic understanding for commercial operations.
• Experience in using problem-solving techniques like 8D, 5Why and Ishikawa etc. quality tools.
• SAP knowledge as an advantage. • Business fluent in English.
• Good communication and negotiating skills as well as substantial experience in the communication with internal and external customers. |
| 应聘要求 |
| 学历要求： |
本科 |
专业类别： |
电子信息类 |
| 专业名称： |
不限 |
户籍要求： |
不限 |
| 适宜性别： |
不限 |
|
|
| 年龄要求： |
28 - 40 |
工作经验： |
5 年 |
| 外语能力： |
英语 熟练 |
计算机能力： |
熟练 |
| 技能资质： |
不限 |
| 其它要求： |
不限 |
| 职位首次录入： |
2020-10-28 13:39:09 |
| 职位二维码： |
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