滚动信息：Senior Technical Customer Service Engineer
[782973]
招聘单位：益技欧电子器件（中国）有限公司
发布：[2020-11-20]
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职位信息 |
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| 职位名称： | Senior Technical Customer Service Engineer | 月薪水平： | 10000-15000 |
| 工作性质： | 全职 | 职位类别： | 电子/机械/工程类 |
| 工作地区： | 太仓新区 | 作息制度： | 双休 |
| 食宿情况： | 有工作餐 | 招聘人数： | 1人（当前应聘5人） |
| 福利待遇： | |||
| 工作描述： |
Tasks: • Support Corporate QM Supply Chain Customer department to follow customer complaint case in Asia Pacific region. • Be responsible and contact window of electronic/trading parts complaints in APAC, technical support on customer’s complaint or request regarding of quality topic. • Organize related resource locally by cooperate with related departments to solve customer complaint issues. • Technical analysis of customer returned parts (Electronic and trading parts), identification of root cause and definition of corrective actions by close cooperation with Production, R&D, sales and Logistics etc. • Documentation of the complaint in the system and initiation of the commercial settlement. • Active customer support including visiting customer site if necessary. • Providing management information as well as relevant key figures. • Other tasks assigned by manager. Requirements: • Minimum Bachelor`s degree in electronics engineering. • Minimum 5 years of experience in a similar position in electronics industry (preferably home appliances or automotive). • Experience in working for an international manufacturing company. • Deep technical knowledge of PCBA as well as a basic understanding for commercial operations. • Experience in using problem-solving techniques like 8D, 5Why and Ishikawa etc. quality tools. • SAP knowledge as an advantage. • Business fluent in English. • Good communication and negotiating skills as well as substantial experience in the communication with internal and external customers. |
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应聘要求 |
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| 学历要求： | 本科 | 专业类别： | 电子信息类 |
| 详细专业要求： | 不限 | ||
| 适宜性别： | 不限 | 年龄要求： | 28岁 - 40岁 |
| 工作经验： | 5年 | 户籍要求： | 不限 |
| 外语能力： | 英语 熟练 | 计算机能力： | 熟练 |
| 技能资质： | 不限 | ||
| 其它要求： | 不限 | ||
更多职位信息 |
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| 首次录入时间： | 2020-10-28 13:39:09 | ||
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