客服专员 (635320)
职位信息 |
职位名称: |
客服专员 |
职位类别: |
客服类 |
工作性质: |
全职 |
应聘/招聘人数: |
14/1 |
工作地区: |
太仓沙溪 |
作息制度: |
双休 |
住房食宿: |
有工作餐 |
月薪水平: |
面议或未公开 |
工作描述: |
1. 为新项目报价提供准确的包装及运输数据,与主要客户密切合作,促进商务发展。
Be responsible and provide accurate data for new project packing and freight cost quotations. Working closely with KAs for business development.
2. 为新产品/现有产品提供打样费报价或更新打样费用。
Help with quoting/updating sampling cost, incl. new/existing products.
3. 根据原料实际采购价更新销售季度价格,并且录入Alpla-basis与金蝶系统。
Update sales price by quarterly, base on raw material actual purchase price for every three months, input and update sales price in Alpla-basis and Kingdee systems.
4. 销售周报和月报的制作,包含实际出货、周/月销售额、下月预测量等等,并且完成其他相关报表及数据更新。
Compile weekly and monthly sales report which includes actual delivery quantity weekly/monthly turnover, forecast accuracy etc., and finish other relative reports.
5. 收集季度客户满意度得分,找出低分项主要原因,跟进改善行动方案,与其他部门相互协作,提高客户满意率。
Collecting quarterly customer satisfaction questionnaire scores, find out low scores’ root cause and track action plan, cooperate with other departments to achieve the target rate.
6. 维系与现有及潜在客户间的交流沟通,为客户提供支持及售后服务。
Be responsible for daily contact and communication with existing and potential customers. Provides help and support for the customers. Complete after-sale service.
7. 客户来访及电话访问的接待工作。
Be responsible for customer visit reception and telephone visit job.
8. 协助各部门建立良好的信息沟通渠道。
Assist each related department to set up good information communication channel
9. 其他上级分配的行政工作。
Finish other administrative or operational tasks assigned by the superior.
资格要求(Qualifications):
1. 大专及以上学历
College degree and above.
2. 2年及以上销售工作经验,有跨国公司或中外合资公司工作经验者优先
More than 2 years sales working experience, preferred in a multinational company or Sino Foreign Joint Venture Company
3. 熟悉办公软件(PPT, excel, word)
Familiarity with office software(PPT,excel,word)
资质/技能(Qualifications/Skills):
1. 积极主动,可靠性,保密原则
Initiative, reliability, maintaining confidentiality
2. 能够独立工作,具有一定的抗压性
Ability to work independently and under pressure
3. 良好的中英文读写能力
Good at written and spoken Mandarin and English
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应聘要求 |
学历要求: |
大专 |
专业类别: |
不限 |
专业名称: |
不限 |
户籍要求: |
不限 |
适宜性别: |
女 |
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年龄要求: |
23 - 38 |
工作经验: |
2 年 |
外语能力: |
英语 良好 |
计算机能力: |
熟练 |
技能资质: |
不限 |
其它要求: |
不限 |
职位首次录入: |
2018-08-20 08:39:41 |
职位二维码: |
手机扫一扫,马上应聘!
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始于1998年,太仓知名本地求职招聘平台,企业多,职位多,每周推送高端职位和加急招聘!扫一扫,太仓职位任你挑!
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