客服经理 （999987）
| 职位信息 |
| 职位名称： |
客服经理 |
职位类别： |
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| 工作性质： |
全职 |
应聘/招聘人数： |
12/1 |
| 工作地区： |
太仓城厢 |
作息制度： |
双休 |
| 住房食宿： |
[午餐] [其它] |
月薪水平： |
15000-20000 |
| 工作描述： |
岗位职位Work Responsibility
1. 负责通过EDI，电子邮件进行客户预测/订单接收，并根据价格，交货期，最小起订量等相关关键参数进行全面审查，平衡供需端需求，然后再输入系统
Responsible for customer’s forecast/order intake via EDI, Email and overall review in terms of price, lead time,MOQ etc. as related key parameters to balance supply chain requirement before entered into system"
2. 为了更好的确保按时发运，主动与采购部，生产部等相关跨部门协调沟通物料、排产计划
Be proactive to communicate and coordinate with purchasing and production as cross department for detailed material and production planning to ensure on time delivery"
3. 根据客户要求制定交货计划，监控实际出货情况，确保库存水平在控制范围内
Make delivery plan according to customer's requirement,monitor actual shipping status if deviation on previous forecast/order to ensure stock level under control"
4. 快速处理响应客户投诉。与KAM协作识别问题发生的根本原因以及定义整改行动，并对于后续的改善行动与客户保持良好的跟踪沟通
Handle customer feedback and complaints promptly. Work with KAM to identify root causes and define improvement actions. Communicate with customers on our follow up and improvement actions"
5. 能够较好地准备部门相关报告如客户销售额，报价，等级评定，订单趋势，准时交付，销售预测与实际发运差异分析，欠交订单，月度绩效等
Well prepared regular report such as customer turnover,quotation, rating, order trend, OTD, deviation between sales forecast,backlog and actual, monthly performance etc. "
6. 在收到质量部门确认的退货通知后，协调客户端相应退货或补货的安排，并与财务部做好账务冲销事宜
Coordinates with account team or customer to arrange goods return or possible replenishment and follow up on the issue of credit note after receiving inspection confirmation from Quality department"
7. 对于EOL及呆滞物料定期进行回顾并推动，以保证库存有效控制
Periodical review and drive inventory level improvement for EOL, slow moving and dead stock list"
8. 负责寄售库的库存管理，保证日常发运，开票可控，并主导完成寄售的年度盘点工作
Responsible for consignment warehouse inventory management, ensure daily delivery, invoice under control, and lead the completion of consignment annual stocktaking activities"
9. 负责部门相关费用的控制(如客户逾期货款，超额运费等)，确保在目标控制范围内
In charge of department expenses(such as customer overdue payment, extra freight cost etc.)control to ensure it is within target"
10. 有效管理和归档所有客户预测，订单，合同及相关第三方合作协议
Well managed and recorded all documentation of customer forecast,order,contract and 3rd party agreement"
11. 主导并监控客服团队整体的日常事务，对于任何执行偏差予以纠正，确保完成既定目标
Lead and monitor CS team on daily jobs, implement corrective actions in case of deviations to ensure the achievement of the results"
12. 完成团队年度绩效评估，并对于偏差项制定个人培训计划及改善矩阵
Make team annual performance evaluation and propose training plan/growth matrix for individual"
13. 持续改进，优化业务处理流程
Continuous improvement to optimize business processes"
14. 完成其它上级领导安排的任务
Any other assignments defined by superior manager"
任职要求 Requirement
1.良好的人际关系，沟通协调技巧以及较高的客户导向
Good interpersonal, communication and coordination skills and highly customer oriented
2.良好的中英文口头和书面沟通能力
Good verbal and written communication skills in English and Chinese
3.具备一定的商务基础知识
Knowledge in business and commercial field is preferred
4.较强的团队合作和较高的责任意识，在工作领域充满活力和激情
Strong team player with leadership and high responsibility sense, passionate and active in his job
5.具有丰富的ERP系统操作和相关数据分析经验
Experienced in ERP system operation and relevant data analysis
6.诚实守信，为人谦虚、细心、耐心，学习能力强，可承受一定的工作压力
honest and trustworthy, modest, careful, patient, strong learning ability, able to work under pressure |
| 应聘要求 |
| 学历要求： |
本科 |
专业类别： |
不限 |
| 专业名称： |
不限 |
户籍要求： |
不限 |
| 适宜性别： |
女 |
|
|
| 年龄要求： |
28 - 40 |
工作经验： |
5 年 |
| 外语能力： |
英语 熟练 |
计算机能力： |
良好 |
| 技能资质： |
不限 |
| 其它要求： |
不限 |
| 职位首次录入： |
2024-01-23 14:24:50 |
| 职位二维码： |
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