Service Line 服务热线 (755976)
职位信息 |
职位名称: |
Service Line 服务热线 |
职位类别: |
客服类 |
工作性质: |
全职 |
应聘/招聘人数: |
37/1 |
工作地区: |
太仓新区 |
作息制度: |
双休 |
住房食宿: |
有工作餐 |
月薪水平: |
5000-7000 |
工作描述: |
Pick up hotline calls
Handle all mails in Service line inbox
Monitor the technical request from Wechat of Krones CN public account
Create Tickets for technical requests
Create complaints
Arrange complaints parts delivery
Upload back- up programs from onsite
Chase defective parts return under complaints
7*24 on duty, include morning duty, night duty, weekend and holiday duty(轮流值班)
Collect the request/ solution and maintenance them on database or Krones Wiki
Update and maintenance data in CRM system regarding to customer request
Prepare reports/summary reports for technical support analysis of group areas
TS arrangement for TS presence, TS travel schedule plan, TS complaint/ open complaint and ticket statistics, monthly report for TS work etc.
Collect the safety stock suggestion from TS group and informed to the safety stock management on time
Help to monitor the second warehouse, send parts from 2nd warehouse when site need |
应聘要求 |
学历要求: |
大专 |
专业类别: |
不限 |
专业名称: |
不限 |
户籍要求: |
不限 |
适宜性别: |
女 |
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年龄要求: |
不限 |
工作经验: |
0 年 |
外语能力: |
英语 良好 |
计算机能力: |
不限 |
技能资质: |
不限 |
其它要求: |
不限 |
职位首次录入: |
2020-07-08 11:31:33 |
职位二维码: |
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始于1998年,太仓知名本地求职招聘平台,企业多,职位多,每周推送高端职位和加急招聘!扫一扫,太仓职位任你挑!
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