质量工程师/客诉工程师 CQE (686075)
职位信息 |
职位名称: |
质量工程师/客诉工程师 CQE |
职位类别: |
电子/机械/工程类 |
工作性质: |
全职 |
应聘/招聘人数: |
19/1 |
工作地区: |
太仓新区 |
作息制度: |
双休 |
住房食宿: |
有工作餐 |
月薪水平: |
面议或未公开 |
工作描述: |
岗位职责Job Description :
1、负责公司客诉清单的维护,登记、调查、收集相关客诉信息;
2、负责客诉件的索赔处理及原因分析并追踪改善措施执行的落实情况;提供分析报告和8D报告。
3、必要时,需到客户现场确认异常问题并处理;
4、跟进各项整改措施,跟踪CA & PA, 并实施验证和确认;
5、审核客户需求的质量绩效体系;
6、汇总索赔数据和质量报告,并对公司相关人员进行相应培训和跟踪落实措施的执行。
Claim cares and masterlist maintenance (registration/investigation/relevent info collection, external communication/archiving...etc.)
Claim handling/disposal, root cause analysis together with team, action followup/verification & validation. Plus analysis report and 8D report where required.
On-site survey & investigation with business trip need for the special case where necessary;
Tracking improvement action, follow up CA & PA as well conduct verification and validation.
Firmly review the quality performance system, which are required by certain specific customers.
Claim data statistics & quality reports, Failure/NC case training to people related internally as well implementation introduction of improvemetn actions.
任职要求Job Qualifications
1、机电相关专业或工科背景,大专或以上学历;
2、3年以上机械行业质量相关工作经验(有客诉处理相关工作经验者优先考虑);
3、有数据分析、不良质量、成本控制经验;
4、熟悉质量7大工具,5W/8D/PM,熟悉office操作;
5、有较强解决问题和分析问题的能力;
6、可以使用英语进行口头及书面交流;
7、良好的沟通和团队合作能力。
College degree or above, degree in mechanical or electrical Engineering, equivalent related;
At least 3 years of quality working experience in mechanical manufacturing field. (Plus 3 years’ experience at least with customer claim handling process.)
Familiar with data statistics/methods, COPQ knowledge (cost of poor quality), quality control skills;
Familiar with quality 7 tools, 5 why analysis, 8D and PM (project management);
Problem-solving ability and approaches to problem;
Good English in oral and written; good computer skills;
Good communications abilities and good team work.
工作地点Job Location:
-太仓 Taicang
薪酬福利 C & B
-Negotiable
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应聘要求 |
学历要求: |
大专 |
专业类别: |
机械/仪表类 |
专业名称: |
不限 |
户籍要求: |
不限 |
适宜性别: |
男 |
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年龄要求: |
28 - 40 |
工作经验: |
3 年 |
外语能力: |
不限 |
计算机能力: |
不限 |
技能资质: |
不限 |
其它要求: |
不限 |
职位首次录入: |
2019-06-19 09:56:52 |
职位二维码: |
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