Customer Service Engineer （648959）
| 职位信息 |
| 职位名称： |
Customer Service Engineer |
职位类别： |
客服类 |
| 工作性质： |
全职 |
应聘/招聘人数： |
1/1 |
| 工作地区： |
上海市 |
作息制度： |
双休 |
| 住房食宿： |
有工作餐 |
月薪水平： |
面议或未公开 |
| 工作描述： |
- Working directly with customers, preparing quotations, reviewing, entering, confirming, and tracking orders, following up on production status, coordinating shipments, deliveries, and payments.
- Preparing quotations includes coordination with Engineering, Procurement, Finance, SAP, Production, Planning, and others as appropriate to determine price, lead time and technical specifications as required.
- Responsible for parts order KPI metrics, input reports weekly and monthly and maintain data in ERP system so that it is reliable and aligned with the physical status of the order.
- Monitor and report on progress of the order to all stakeholders. Raise up and solve problems relating to order execution in a timely manner to ensure on time delivery of quality product.
- Lead planning and execution of orders.
- Work directly with customers via phone / skype / email / SharePoint, including both native English speakers and other non-Chinese speakers.
- General responsibilities, e.g. managing customer information requests (catalogs, specifications, references, weights and dimensions).
- Identify improvement opportunities and lead improvements, including documenting procedures.
- Follow position safety requirement. Attend EHS training timely. Attend accident investigation if required. Support CI project if needed.遵守岗位安全要求，接受安全培训，参与事故调查，协助安全改善项目
- Other tasks assigned by line manager 经理分配的其他任务 |
| 应聘要求 |
| 学历要求： |
本科 |
专业类别： |
不限 |
| 专业名称： |
不限 |
户籍要求： |
不限 |
| 适宜性别： |
不限 |
|
|
| 年龄要求： |
25 - 45 |
工作经验： |
4 年 |
| 外语能力： |
英语 精通 |
计算机能力： |
熟练 |
| 技能资质： |
不限 |
| 其它要求： |
- University degree or above
- 4 years or above experience in customer service type role, ideally in manufacturing industry
- Spoken and written English, IELTS or equivalent preferred.
- Must be able to persuade and influence others.
- Numerical reasoning.
- Highly proficient in use of ERP systems, SAP preferred.
- Proficient in Microsoft Office Suite, especially Excel. |
| 职位首次录入： |
2018-11-06 10:40:00 |
| 职位二维码： |
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