Service Line 服务热线专员 （494761）
| 职位信息 |
| 职位名称： |
Service Line 服务热线专员 |
职位类别： |
客服类 |
| 工作性质： |
全职 |
应聘/招聘人数： |
5/1 |
| 工作地区： |
太仓新区 |
作息制度： |
双休 |
| 住房食宿： |
有工作餐 |
月薪水平： |
面议或未公开 |
| 工作描述： |
• Sorting customer request to different department for support
• Check the request follow up and make sure the customer receive response in time
• Collect the request/solution and maintenance them on database or Krones Wiki
• Update and maintenance data in CRM system regarding to customer request
• Prepare BOM list for retrofit/overhaul material follow-up
• Calculate cost when project is finished and analysis cost distribution
• Provide correct contact person to both external and internal inquiries
• Support and cooperate with LS on customer phone call/mail/wechat data management
• Support and cooperate with TRM on delivery scope checking
• Support and cooperate with PM on contract preparation and audit
• Support and cooperate with PM on service work report audit
• Support and cooperate with T&BD on potential business analysis according to database of support center
• Support PM on complaint parts delivery follow up |
| 应聘要求 |
| 学历要求： |
大专 |
专业类别： |
不限 |
| 专业名称： |
不限 |
户籍要求： |
不限 |
| 适宜性别： |
不限 |
|
|
| 年龄要求： |
不限 |
工作经验： |
1 年 |
| 外语能力： |
英语 良好 |
计算机能力： |
不限 |
| 技能资质： |
不限 |
| 其它要求： |
• Qualified college degree on machinery, automation, food or beverage majors
• Above 1 years work on sales support/service support/data analysis field
• Good communication skills with people
• Good English communication skills on both speaking and writing
• Good skills on MS office |
| 职位首次录入： |
2016-04-20 10:16:53 |
| 职位二维码： |
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