预订员Reservations Sales Agent (136123)
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职位信息 |
职位名称: |
预订员Reservations Sales Agent |
职位类别: |
旅游/酒店/餐饮类 |
工作性质: |
全职 |
应聘/招聘人数: |
0/2 |
工作地区: |
太仓城厢 |
作息制度: |
双休 |
住房食宿: |
有工作餐 |
月薪水平: |
面议或未公开 |
工作描述: |
DUTIES AND RESPONSIBILITIES工作职责
• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
• Promote the Hotel’s (and ICHG generally) products and services
推销酒店(以及整个洲际酒店集团)的产品和服务
• Maintain a high level of product and service knowledge about all ICHG Hotels in your region
充分了解所在地区的洲际酒店集团成员的产品和服务
• Develop and maintain a regular pattern of sales calls
发展和保持定期进行销售拜访的模式
• Prepare and execute action plans which increase reservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划
• Record and process reservations made by phone/fax/email
记录和处理通过电话,传真,电子邮件进行的预订
• Accept wait list reservations
接受等候单上的客人预订
• Process amendments to reservations such as extensions, early departures, etc
修改延期和提前离店等特殊情况的预订记录
• Manage “no show” reservations by investigation and recording of same
调查和记录未按预订抵店的预订情况
• Record special billing arrangements for groups and conventions
对团组或会议的特别账单安排进行记录
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
与前厅部经理或财务经理联系要求信用审批的预订事宜
• Maintain knowledge of special rates/ offers/ promotions
掌握关于特价,酬宾,促销活动的信息
• Monitor reservation levels and inform Managers of current and future occupancy rates
监测预订情况,并向经理通报目前和将来的入住率
• Prepare reports as requested (eg to travel agents, business houses etc)
按照要求准备报告(如给旅行代理人和商业机构的报告等)
• Prepare reservation sales reports
准备预订销售报告
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应聘要求 |
学历要求: |
不限 |
专业类别: |
不限 |
专业名称: |
不限 |
户籍要求: |
不限 |
适宜性别: |
不限 |
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年龄要求: |
不限 |
工作经验: |
1 年 |
外语能力: |
英语 熟练 |
计算机能力: |
良好 |
技能资质: |
Required Skills – 技能要求 • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 具有完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 • Problem solving and organizational abilities. 具有解决问题和组织能力 • Proficient in the use of computer 精通计算机操作 • Able to read and write English 能够读写英语 |
其它要求: |
Qualifications –
学历
• High School or Vocational Certificate in Hotel Management, Business Administration, or related field.
具有高中或酒店管理,商业管理或相关领域的职业证书。
Experience –
经验
• 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.
1年相关的工作经验,或6个月预订部或前台经验包括管理经验,或与此相当的教育与工作经验结合的背景。
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职位首次录入: |
2011-12-28 09:42:20 |
职位二维码: |
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